Location & Directions
Nature's Garden is located at
|At Nature's Garden...Fragrance and Fun for Everyone|
The staff at Natures Garden is collectively focused on building win-win relationships with our customers. Natures Garden is dedicated to providing you with the highest-quality products at competitive prices. We understand the importance of receiving your supplies promptly, and we strive to fill and ship all orders received by 11:00 am (est) the very same day. Your questions, comments and suggestions are very important to us; we encourage you to call our HUG Line (Help You Grow) for assistance anytime 1-440-647-0100. Our professional staff has years of experience, and we enjoy helping our customers make and market the finest candles, soap, and toiletries. For almost 20 years, we have had the pleasure of building solid business relationships with more than 100,000 customers. We are honored to be your supplier of choice.
*Natures Garden is a privately-held, family-owned company located near Cleveland, Ohio. We service the candle, soap, cosmetic, and toiletries industries with raw ingredient supplies; shipping globally. Natures Garden has shown continued growth throughout almost 20 years, and we anticipate further growth due to diversification into various markets. Applications for employment are always being accepted.*
Policies & Store Info
|Policies & Store Info|
By placing an order, you are agreeing to all of our terms and policies mentioned below. We will not make exceptions to any of these policies.
We do not have any type of minimum purchase policy. No order is too small for us to fill.
We do not have a printed catalog.
All of our products are listed online, and all pricing is listed. If we offer bulk pricing for our merchandise, you will see the prices listed on the site. We do not offer any larger discounts than what is already listed on our site.
Tracking the status of your order:
When an order is placed, it is considered "New Status". When your credit card is paid, your order is considered "Processing Status". Finally, orders enter the "Shipped Status", and are given tracking numbers. You are emailed the tracking numbers when your order is shipped. You will be able to track your packages (after 5:00 pm) through the email you receive. You can also track the status of your order on our website by entering your order ID# and your email address.
At Natures Garden, it is our goal to sell high quality products at low prices, and quickly ship those products out to our customers. In order to be able to accomplish this, we cannot spend our day changing orders. This slows down our entire operation: office staff, fulfillment department, order packing department, and UPS office. Imagine how many orders we would be able to ship out each day if everyone wanted to change their orders. If we were to begin implementing order changes at Natures Garden, we would have to hire more staff, and this would cause an overall increase in prices customers have to pay. We thank you for your cooperation with this policy. Please do not email us, call us, or go on our facebook or twitter pages asking that exceptions be made.
Once an order is placed, it will not be changed. Any additions to orders will be treated as separate orders, and assigned a separate order ID number and tracking numbers.
You can also directly call-in your orders:
HUG Line (Help You Grow) : 1-440-647-0100
All material on our website is protected by copyright laws; fragrance descriptions, photos, and all learning material and classes. All of the photos we use on our site were created for us by a graphic artist, or are our own photos taken by our crew. We do not allow any of our photos to be used by any other site for any reason (unless that company has been given written permission from the owners of Natures Garden directly). Using our photos and/or text is in violation of federal copyright laws, and creates confusion in the market place. We will take action when necessary. All fragrances listed under NG Originals are trademarked names belonging to Natures Garden. Our customers are allowed to use these trademarked names (if the customer is not selling raw ingredients). Any non-customer using our trademarked names without giving credit to Natures Garden is violating "First in Use" trademark law. Thank you for respecting our rights.
Natures Garden offers no warrantees, written or implied, for any products we sell. Natures Garden is not responsible for products you create using our supplies. Customers are responsible for testing our supplies in your recipes for compatibility and safeness. Natures Garden is not responsible for any errors or omissions on this website. We reserve the right to change prices at any time without notification.
|Accepted Payment Methods|
On-line orders can be paid through the checkout process by:
|Shipping Methods & Charges|
Because of the many possible variables of an order, on-line shipping charges may not calculate properly in the check-out process. In this case, shipping charges may be billed separately from your order. It is your responsibility to pay any assocaited customs fees, taxes, or tariffs to your government when appicable.
All orders that we receive via on-line ordering, email, fax, or phone by 11:00 a.m. we will do our best to ship the same day. Please note that under normal circumstances we are able to ship same day, but we do not guarantee it. During BUSY SEASON, (September 1-Dec 20) orders may require a 2-3 day shipping delay due to the volume of orders that we process.
|Return Policy- We do not accept any returns on any of our products. This includes any software downloads you may purchase.|
All fragrance and color sales are final. We recommend that you try sample sizes first. For sanitary reasons, we cannot take them back nor resell them. We also do not offer any type of fragrance exchanges. Fragrance is sold by weight, not volume (unless otherwise noted). Due to the high concentration of our fragrance oils, we suggest that you test them in products before calling us; fragrance smells different in finished products than they do out of the bottle. Fragrances with the same name from different companies will likely smell different. Citrus fragrances can have a fuel type aroma. Fragrance used in bath and body products may discolor and make the product thin. We suggest testing our products prior to making large quantities of your finished goods. Natures Garden is not responsible for any products or equipment you used when making your products. We will not reimburse customers for raw ingredients used in finished products.
Due to the fact that wax may differ from batch to batch, we cannot guarantee that all batches will be identical. Therefore, we do not accept returns on wax sales, and we do not allow any credits or exchanges for wax.
All Bath-n-Body Products are non-returnable due to sanitary reasons.
Receiving Broken Merchandise - All of our merchandise is inspected for damage prior to shipping. If you receive products that were damaged during transit, please call our HUG Line at 1-647-0100 to report the damage.
Please report any missing merchandise, order mistakes, and any other order problems within 72 hours of delivery. After 72 hours from delivery, we will conclude that your order was completed accurately and no refunds or exchanges will be accepted after that time.
Please be advised: If you choose to allow our shipper to leave your package without requirying a signature, you are waiving your insurance on your package. Natures Garden will not be held responsible for stolen merchandise that resulted in choosing to allow drivers to leave packages without a signature. If you find that your package has been stolen, contact Natures Garden, and we will ask for the shipper to start a tracer on your package. Be advised that tracers begin an investigation into the delivery, and can take weeks to hear back from the shipper. Natures Garden will not simply reship your order when it is stolen. If it is discovered that your package was indeed stolen, then we suggest that you file a police report with your local police department.
|Why Do I Need A Login Account?|
Creating an online Login account enables us to store your common information such as name, address, shipping address, etc... in our database. When you place future orders with us, you won't have to keep filling out the form. You will only have to enter the user name and the password you chose in the "Sign In" section, and all your information will pre-fill on our order form, saving you time
Your online Login Account will also give you access to your Wish List or your previous orders.
|Why the use of "Cookies"?|
We implement "cookies" on our site so that as you select items to purchase, information about that item is stored for use on the order form or your saved cart. Additionally, when you login to your account, a "cookie" is created so that you do not have to reenter your name, address, etc... when you complete our online "SECURE" order form. Cookies also give you access your Saved Cart or a Previous Order.Cookies are essential for the shopping cart to function properly. The cookies we use do not give us any personal information about our customers, but they do tell us which pages they encounter errors or bugs on. This helps us correct problems, and keep providing product pages people are interested in.
Furthermore... Cookies are designed to enhance your web browsing experience, and as long as the site you visit is reputable, will cause no harm to your system. Under normal, everyday surfing of the Internet, cookies do not harm your system.
It is a good idea however, to periodically clear your "Temporary Internet Directory" this can be done in Internet Explorer by clicking "tools" then "Internet options" then under Temporary Internet Files, click "delete". For Netscape or other browsers, see your browser documentation.
Any payment information you provide us with, is filtered through and encrypted using the latest 128 bit or greater secure encryption. Our "Secure Certificate" (SSL) is issued by GeoTrust, a leading provider of web security certificates. Nature's Garden has purchased a private certificate, which is applied directly to the Nature's Garden website.
At the time of your order submission, you will automatically be E-mailed a receipt for your transaction. This receipt will contain NO INFORMATION about your payment.
We will also be E-mailed notifying us you have placed an order. We must then log on to a database located on our secure server. This database is accessed through 2 "secure checkpoints" using 2 distinct log-in ID's and 2 distinct passwords. Any attempt to access this information without providing those 4 different items in their correct order, will lock out the person trying to access this information.
Additionally, any payment information you provide us with, is further encoded in the database itself, and we are the only ones capable of accessing that information.
While most online stores keep your payment information in their database, our payment database deletes this information when order processing is completed.
It is the strict policy that under no circumstances do we sell or give away any information you provide us with to any outside or third parties. We keep in the strictest confidence, any information you provide us with via E-mail, through our Online Store (via order submission, form submission, etc.), written, phone, mail, or any other form of transmission. This information is limited to our company use only for filling your order and/or for periodic offers and information we will send to you via E-mail from time to time, if you have chosen to subscribe to our mailing list. WE ALONE maintain this data and do not sell it, give it away, or share it with any unauthorized persons, companies, etc.
|Retrieving Previous Orders|
If the situation should arise that you wish to reorder an item/items you have previously purchased from us, you can go to the "my account" link on the top of each page. This link will only be visible to those of you who have ordered from us in the past, and have not deleted the "cookie" left in your browser by our order process. The link will bring you to a log-in window, where you will put in your user name and account password. It will then bring up a record of all orders previously purchased by you.