Shipment
This Website is the sole property of Natures Garden LLC, an Ohio corporation, doing business as Nature’s Garden (the “Company,” “Nature’s Garden,” “we,” “our” or “us”) and shall not be used for any purpose that is unlawful or otherwise prohibited by these Sale Terms and Conditions or the other Policies. Title in and risk of loss for all goods sold on the Website shall pass to you upon delivery of the goods to carrier F.O.B. the Company’s facility and/or warehouse. All shipping costs shall be your sole responsibility unless otherwise noted when ordering. For any merchandise that is returned to the Company due to an incorrect address provided by you, you shall be responsible for all additional shipping costs incurred by the Company and you hereby authorize the Company to charge your Payment Account for such additional shipping costs.
Due to increased international regulations, the Company no longer ships international orders from our facility (this includes Australia and Canada). Many of our international customers choose to use a freight forwarder to facilitate their orders. In order to do so, place your order on our website, then choose PayPal as your form of payment. When completing your information, make sure that you use the shipping address that your freight forwarder has provided to you. The Company will not be responsible for any matters relating to your use of a freight forwarder, including, without limitation, problems with customs, damages caused by your freight forwarder, lost deliveries, or any other regulations that are mandated by your country. The Company will not provide refunds or replacement orders for any orders that ship via a freight forwarder.
Delivery
All shipping is currently done through UPS, although the Company reserves the right to change this at any time. You are solely responsible for all shipping and delivery costs for the delivery method selected by you when placing your order. You authorize us to bill such shipping and delivery costs to your Payment Account. Because of the many possible variables of an order, on-line shipping charges may not calculate properly in the check-out process. In this case, shipping charges may be billed separately from your order, and you authorize us to bill such shipping and delivery costs to your Payment Account. Once an order is placed, it is given a specific order ID#. Our new UPS system integrates with these numbers so that your package is shipped as fast as possible to you.
All of our merchandise is inspected for damage prior to shipping. If you receive products that were damaged during transit, please call our HUG Line at 1-647-0100 to report the damage, and we will assist you in placing a damage claim with carrier who made your delivery.
The Company will not be held responsible for lost or stolen merchandise, including, without limitation, any lost or stolen merchandise that resulted from you choosing to allow delivery of your order without a signature. If you find that your package has been lost or stolen, contact us at HUG Line 1-440-647-0100, and we will assist you in making a claim and/or placing a tracer on your package. Please be advised that tracers and other requests only initiate investigation into delivery issues, and can take weeks to progress or be resolved. If it is discovered that your package was stolen, we suggest that you file a police report with your local police department.
Returns
Due to sanitary and other reasons, all sales, including, without limitation, fragrance, color, wax and Bath-n-Body Products, are final and may not be returned, exchanged or refunded unless a particular order has missing items or contains incorrect products, in which event, returns, exchanges and refunds will be accepted for the missing or incorrect products only. All orders that have missing items or that contain incorrect products must be reported to the Company within 72 hours of delivery. After 72 hours from delivery, all orders are presumed to be accurate, and no returns, refunds or exchanges will be accepted after that time.
To process a claim regarding missing or incorrect products, contact us within 72 hours of delivery at the HUG Line 1-440-647-0100 or info@naturesgardencandles.com. Incorrectly shipped items will be returned, exchanged or refunded only if returned to us unopened and in its original packaging at the following address: 42109 State Route 18 Wellington, OH 44090. Upon receipt of the returned item, we will fully examine it and notify you via phone or email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your Payment Account.
Permissible returns, exchanges and refunds do not include any shipping and handling charges. Shipping charges for all permissible returns, exchanges and refunds must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable, and any amounts refunded will not include the cost of shipping.
Cancellation
Once an order is placed and accepted, it cannot be cancelled by you. Exceptions will not be made to this cancellation policy. Any additions to an order will be treated as separate orders and assigned a separate order number. It is crucial that you double and triple check the accuracy of your order before clicking the “place order” button during checkout. The Company will not be held accountable for, and will not correct any, order mistakes that you have made. The Company will not add to your order or take away from your order, nor will the Company combine orders for shipment together.
There is a fifteen (15%) restocking fee charged for any order that the Company cancels due to lack of payment in full. For example, we have had incidences where international customers have paid for their merchandise, we have packed their order and emailed them to alert them that they need to pay for shipping, but the customer fails to pay for the shipping. In such an instance, your credit card will be credited the amount of your merchandise minus a fifteen (15%) restocking fee due to costs incurred by the Company in processing, packing and unpacking your order.