How do I view my accumulated points?
To view your current point balance, click on the "My Account" link at the top of the screen. Log into your account. Your point balance will appear on the first page. Please note that when you earn reward points on your purchases, these reward points will not show up in your account until you have paid for your order, and your order is shipped. Once your order is shipped, your reward points will show up in your account, and can be used on upcoming purchases.
Do I have to become a Registered User to take advantage of the Loyalty Rewards Program?
Yes. We know many people have concerns about sharing information with online companies and understand your desire to keep personal information just that, personal. However, our system can only track, assign, and apply points for users who are registered and logged in when they placed they orders. Rest assured, however, that we do not sell, rent or distribute customer information to any third party.
I returned an item. Will points be deducted from my account?
Yes. The points earned for the purchase of an item are deducted if the product is returned.
How do I redeem points I've earned?
Just shop as you normally would, being certain to log into your account. Do not checkout as a guest or by using Paypal Express without being logged into your Natures Garden account. During the checkout process, you'll see an option to apply your points to the current order. Check the box, and the discount will appear in the receipt e-mailed to you and when you view your invoice online.
Are all reviews accepted and posted to your site?
All reviews are reviewed prior to allowing them to be posted. 99% of all reviews are posted to the site. If a review contains a website address, or any other type of advertisement, it will not be posted. Customers must choose a rating of 1-5 from the drop-down box; putting in ratings that are not between 1 and 5 will automatically cause an error and your review will not post. Reviews must contain your name or they will not be approved.
This sounds great! But what's the "fine print"?Points may only be earned or applied for orders originating from the Natures Garden web site while customers are logged into their accounts. Customers must choose to apply point discounts to orders during the checkout process. We are unable to apply point discounts to orders after they are submitted to Natures Garden for processing and shipment. Orders that are placed as a guest or through Paypal Express without being logged into your Natures Garden account will not receive reward points. This program is void where prohibited by law. Natures Garden reserves the right to modify or cancel this program at any time and without cause or notice. Points are not redeemable for cash.
Do you have any other questions about our Loyalty Points Program that weren't answered here? No problem, just send us an e-mail or call our toll-free number!
866.647.2368 Monday through Friday, 9AM - 4:30PM