Nature's Garden is located at
42109 State Route 18
Wellington, OH  44090
Click Here for Directions

The staff at Natures Garden is collectively focused on YOU. From order packing to customer service, it is our job to make each and every customer HAPPY to do business with Natures Garden. Natures Garden is dedicated to providing you with the highest-quality products at competitive prices. We understand the importance of receiving your supplies promptly, and we strive to fill and ship all orders received by 11:00 am the very same day. Your questions, comments and suggestions are very important to us; we encourage you to call our HUG Line (Help You Grow) for assistance anytime 1-866-647-2368. Our professional staff has years of experience, and we enjoy helping our customers make and market the finest candles, soap, and toiletries. During the past 8 years, we have had the pleasure of building solid business relationships with more than 75,000 customers.  We are honored to be your supplier of choice.

*Natures Garden is a privately-held corporation located near Cleveland, Ohio. We service the candle, soap, cosmetic, and toiletries industries with raw ingredient supplies; shipping to all of the US, APO bases, US Territories, Canada, New Zealand, Great Britain, and Australia.   Employees of Natures Garden enjoy competitive salaries and a host of benefits: Health Insurance, IRA Program, Paid Holidays and Vacation, Performance Bonuses. Natures Garden has shown continued growth throughout the past 8 years, and we anticipate further growth due to diversification into various markets.  Applications for employment are always being accepted.*

Policies & Store Info

We do not have any type of minimum purchase policy. No order is too small for us to fill. 

Tracking the status of your order:  When an order is placed, it is considered "New Status".  When your credit card is paid, your order is considered "Processing Status".  Finally, orders enter the "Shipped Status", and are given tracking numbers.  You are emailed the tracking numbers when your order is shipped.  You will be able to track your packages (after 5:00 pm) through the email you receive.  You can also track the status of your order on our website by entering your order ID# and your zip code.  

Once an order is placed, it cannot be changed. 

We cannot add to your order or take away from your order.  

We also do not combine orders to ship together.  

Once an order is placed, it is given a specific order ID#.  Our new UPS system integrates with these numbers so that your package is shipped as fast as we possibly can.  
 
You can also directly call-in your orders
Toll-Free HUG Line (Help You Grow) : 1-866-647-2368

All material on our website is protected by copyright laws;  fragrance descriptions, photos, and all learning material and classes.  All fragrances listed under NG Originals are trademarked names belonging to Natures Garden.  Our customers are allowed to use these trademarked names, however, any non-customer using our trademarked names without giving credit to Natures Garden is violating "First in Use" trademark law.  Thank you for respecting our rights. 

Natures Garden offers no warrantees, written or implied, for any products we sell.  Natures Garden is not responsible for products you create using our supplies.  Customers are responsible for testing our supplies in your recipes for compatibility and safeness.  Natures Garden is not responsible for any errors or omissions on this website.  We reserve the right to change prices at any time without notification. 

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On-line orders can be paid through the checkout process by:

• Credit Card (American Express, Discover, MasterCard or Visa).
• Pay-Pal - Our shopping cart supports payments made through Pay-Pal. Orders placed using paypal will not be shipped until the payment is cleared.
• Debit Cards
• No COD's
• No Checks:  Due to a dramatic increase in bounced checks, we will no longer accept checks or echecks beginning May 1, 2006.  There will be no exceptions. 
• Cash/Store Pick-up:  For customers who desire to pick their orders up at our store,  please choose this option in the shopping cart.  Although your invoice will have a shipping quote included, we will deduct this from your total when you come to the store.  Please allow us 24 hours to have your package ready for you.  Pick-ups can be made on Monday-Friday 9am-5pm.  We are not open on Saturdays or Sundays.

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Because of the many possible variables of an order, on-line shipping charges may not calculate properly in the check-out process. In this case, shipping charges may be billed separately from your order.

All orders that we receive via on-line ordering, email, fax, or phone by 11:00 a.m. we will do our best to ship the same day. Please note that under normal circumstances we are able to ship same day, but we do not guarantee it. During BUSY SEASON, (September 1-Dec 20) orders may require a 2-3 day shipping delay due to the volume of orders that we process.

1. All shipping is currently done by UPS (all options).  Orders of large weights can be shipped at discounted freight (LTL) shipment methods (Call us for information).  All skid orders will be shipped as LTL freight. Please remember to put any special delivery instructions in the comment area of the order form.  If you choose to have your order shipped using Overnight, 2nd Day Air, Third Day select, or any other form of expedited shipping method, it is important to understand that this does not include Saturday or Sunday.  (Example:  If you choose overnight delivery on Friday, you will be receiving your package on the following Monday, not Saturday).  We do not make any arrangements for deliveries to be made on Saturdays. 
2. All orders which are 200 lbs. or more are shipped UPS Hundred Weight or arrangements can be made to ship LTL freight.  UPS Hundred Weight does not always show a discounted rate.
3. We do not Back Order Merchandise. If we receive an order that has items which are out of stock , we will contact you via telephone to let you know what we are out of stock of, and we will credit your credit card for the amount of the out of stock merchandise. All out of stock items will have to be reordered. Please note that our shopping cart does not interface with our inventory system and therefore, we are unable to list items as out of stock on the web.
4. We do not charge any type of handling fees. You pay exactly what UPS charges for the actual weight of your merchandise.
5. Merchandise which is shipped back to us due to an incorrect address will be billed for any shipping charges that we are charged.
6. Natures Garden uses the US Postal Service to ship to Hawaii, Alaska, APO's, Canada, and US Territories only.  All packages shipped within the Continental US are shipped via UPS or LTL Freight only. 
7. All Ohio customers pay sales tax.  If you have a valid Ohio Tax Exemption certificate, or a vendor's license, you will need to fill out a blanket exemption form and either fax it or mail it to us.  We do not grant tax exemption status until we have this form on file in our office.  Once we have your tax exemption form on file, we will go into our database and mark you as tax exempt for all future orders.  We do not credit anyone tax they paid on previous orders. 

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Due to the fact that wax may differ from batch to batch, we cannot guarantee that all batches will be identical. Therefore, we do not accept returns on wax sales, and we do not allow any credits or exchanges for wax. 

All Bath-n-Body Products are non-returnable due to sanitary reasons.

Receiving Broken Merchandise- All of our merchandise is inspected for damage prior to shipping. If you receive products that were damaged during transit, please call our office. Items shipped via Priority mail are not insured, so it is to your advantage to have your merchandise insured prior to shipment.

If you desire to return merchandise to us (other than those items which are non-returnable):

1. The merchandise must be unopened and in its original packaging.
2. The merchandise must be in resalable condition.
3. The customer pays the shipping and a 15% restocking fee.
4. The customer is to call us at 1-866-647-2368 for return authorization. Any returns made without authorization will not be allowed.

Please report any missing merchandise or order mistakes within 48 hours of delivery. After 48 hours from delivery, we will conclude that your order was completed accurately and no refunds or exchanges will be excepted after that time.

Your online Login Account will also give you access to your Wish List or your previous orders.

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Any payment information you provide us with, is filtered through and encrypted using the latest 128 bit or greater secure encryption. Our "Secure Certificate" (SSL) is issued by GeoTrust, a leading provider of web security certificates. Nature's Garden has purchased a private certificate, which is applied directly to the Nature's Garden website.

At the time of your order submission, you will automatically be E-mailed a receipt for your transaction. This receipt will contain NO INFORMATION about your payment.

We will also be E-mailed notifying us you have placed an order. We must then log on to a database located on our secure server. This database is accessed through 2 "secure checkpoints" using 2 distinct log-in ID's and 2 distinct passwords. Any attempt to access this information without providing those 4 different items in their correct order, will lock out the person trying to access this information.

Additionally, any payment information you provide us with, is further encoded in the database itself, and we are the only ones capable of accessing that information.

While most online stores keep your payment information in their database, our payment database deletes this information when order processing is completed.

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It is the strict policy that under no circumstances do we sell or give away any information you provide us with to any outside or third parties. We keep in the strictest confidence, any information you provide us with via E-mail, through our Online Store ( via order submission, form submission, etc.), written, phone, mail, or any other form of transmission. This information is limited to our company use only for filling your order and/or for periodic offers and information we will send to you via E-mail from time to time, if you have chosen to subscribe to our mailing list. WE ALONE maintain this data and do not sell it, give it away, or share it with any unauthorized persons, companies, etc.

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