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Customer Service
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Contact Us
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Location & DirectionsNature's Garden is located at |
| At Nature's Garden... "It's All About YOU" | |
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The staff at Natures Garden is collectively focused on YOU. From order packing
to customer service, it is our job to make each and every customer HAPPY to do
business with Natures Garden. Natures Garden is dedicated to providing you with
the highest-quality products at competitive prices. We understand the importance
of receiving your supplies promptly, and we strive to fill and ship all orders
received by 11:00 am the very same day. Your questions, comments and suggestions
are very important to us; we encourage you to call our HUG Line (Help You Grow)
for assistance anytime 1-866-647-2368. Our professional staff has years of
experience, and we enjoy helping our customers make and market the finest
candles, soap, and toiletries. During the past 11 years, we have had the pleasure
of building solid business relationships with more than 80,000 customers. We are
honored to be your supplier of choice. *Natures Garden is a privately-held corporation located near Cleveland, Ohio. We service the candle, soap, cosmetic, and toiletries industries with raw ingredient supplies; shipping to all of the US, APO bases, US Territories, Canada, New Zealand, Great Britain, and Australia. Natures Garden has shown continued growth throughout the past 11 years, and we anticipate further growth due to diversification into various markets. Applications for employment are always being accepted.*
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| Policies & Store Info | |
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For your protection, we do not process credit cards online. Your credit card is processed "in-house" before your package is shipped. If your credit card is declined in our system, we will contact you via phone or email; your package will be held until paid in full. We do not have any type of minimum purchase policy. No order is too small for us to fill. Tracking the status of your order: When an order is placed, it is considered "New Status". When your credit card is paid, your order is considered "Processing Status". Finally, orders enter the "Shipped Status", and are given tracking numbers. You are emailed the tracking numbers when your order is shipped. You will be able to track your packages (after 5:00 pm) through the email you receive. You can also track the status of your order on our website by entering your order ID# and your zip code.
You can also directly call-in your orders: Toll-Free HUG Line (Help You Grow) :
1-866-647-2368 Natures Garden offers no warrantees, written or implied, for any products we sell. Natures Garden is not responsible for products you create using our supplies. Customers are responsible for testing our supplies in your recipes for compatibility and safeness. Natures Garden is not responsible for any errors or omissions on this website. We reserve the right to change prices at any time without notification. |
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| Accepted Payment Methods | |
On-line orders can be paid through the checkout process by:
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| Shipping Methods & Charges | |
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Because of the many possible variables of an order, on-line shipping charges may
not calculate properly in the check-out process. In this case, shipping charges
may be billed separately from your order. All orders that we receive via on-line ordering, email, fax, or phone by 11:00 a.m. we will do our best to ship the same day. Please note that under normal circumstances we are able to ship same day, but we do not guarantee it. During BUSY SEASON, (September 1-Dec 20) orders may require a 2-3 day shipping delay due to the volume of orders that we process.
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| Return Policy | |
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All fragrance and color sales are final. We recommend that you try sample sizes
first. For sanitary reasons, we cannot take them back nor resell them. We also
do not offer any type of fragrance exchanges. Fragrance is sold by weight, not
volume. Due to the high concentration of our fragrance oils, we suggest that you
test them in products before calling us; fragrance smells different in finished
products than they do out of the bottle. Citrus fragrances can have a fuel type
aroma. Fragrance used in bath and body products may discolor and make the
product thin. We suggest testing our products prior to making large quantities
of your finished goods. Natures Garden is not responsible for any products or
equipment you used when making your products. We will not reimburse customers
for raw ingredients used in finished products. Due to the fact that wax may differ from batch to batch, we cannot guarantee that all batches will be identical. Therefore, we do not accept returns on wax sales, and we do not allow any credits or exchanges for wax. All Bath-n-Body Products are non-returnable due to sanitary reasons. Receiving Broken Merchandise - All of our merchandise is inspected for damage prior to shipping. If you receive products that were damaged during transit, please call our office. Items shipped via Priority mail are not insured, so it is to your advantage to have your merchandise insured prior to shipment. If you desire to return merchandise to us (other than those items which are non-returnable):
Please report any missing merchandise or order mistakes within 48 hours of delivery. After 48 hours from delivery, we will conclude that your order was completed accurately and no refunds or exchanges will be excepted after that time. |
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| Why Do I Need A Login Account? | |
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Creating an online Login account enables us to store your common information
such as name, address, shipping address, etc... in our database. When you place
future orders with us, you won't have to keep filling out the form. You will
only have to enter the user name and the password you chose in the "Returning
Customer Log-in" section, and all your information (except payment information)
will pre-fill on our order form, saving you time. Your online Login Account will also give you access to your Wish List or your previous orders. |
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| Why the use of "Cookies"? | |
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A "cookie" is a small file that is not even noticed by you. It is stored
in your "Temporary Internet Files" directory when you access a web site that
uses them. Cookies are used by almost all web sites you access while surfing the
net. They may store information about the pages you visit, the files you access,
and other information that serves to speed your connection, or eliminate
redundancy and wasted time loading web pages. Additionally, they may be used to
personalize your web surfing experience. Many E-commerce sites use cookies to
help them identify which pages their customers visit most, which products are
viewed or accessed the most, as well as many other important pieces of data they
use to personalize your web browsing experience. We implement "cookies" on our site so that as you select items to purchase, information about that item is stored for use on the order form or your saved cart. Additionally, when you login to your account, a "cookie" is created so that you do not have to reenter your name, address, etc... when you complete our online "SECURE" order form. Cookies also give you access your Saved Cart or a Previous Order. Cookies are essential for the shopping cart to function properly. The cookies we use do not give us any personal information about our customers, but they do tell us which pages they encounter errors or bugs on. This helps us correct problems, and keep providing product pages people are interested in. Furthermore... Cookies are designed to enhance your web browsing experience, and as long as the site you visit is reputable, will cause no harm to your system. Under normal, everyday surfing of the Internet, cookies do not harm your system. It is a good idea however, to periodically clear your "Temporary Internet Directory" this can be done in Internet Explorer by clicking "tools" then "Internet options" then under Temporary Internet Files, click "delete". For Netscape or other browsers, see your browser documentation. |
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| Security Protection | |
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Any payment information you provide us with, is filtered through and encrypted
using the latest 128 bit or greater secure encryption. Our "Secure Certificate"
(SSL) is issued by GeoTrust, a leading provider of web security certificates.
Nature's Garden has purchased a private certificate, which is applied directly
to the Nature's Garden website. At the time of your order submission, you will automatically be E-mailed a receipt for your transaction. This receipt will contain NO INFORMATION about your payment. We will also be E-mailed notifying us you have placed an order. We must then log on to a database located on our secure server. This database is accessed through 2 "secure checkpoints" using 2 distinct log-in ID's and 2 distinct passwords. Any attempt to access this information without providing those 4 different items in their correct order, will lock out the person trying to access this information. Additionally, any payment information you provide us with, is further encoded in the database itself, and we are the only ones capable of accessing that information. While most online stores keep your payment information in their database, our payment database deletes this information when order processing is completed. |
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| Privacy Policy | |
| It is the strict policy that under no circumstances do we sell or give away any information you provide us with to any outside or third parties. We keep in the strictest confidence, any information you provide us with via E-mail, through our Online Store ( via order submission, form submission, etc.), written, phone, mail, or any other form of transmission. This information is limited to our company use only for filling your order and/or for periodic offers and information we will send to you via E-mail from time to time, if you have chosen to subscribe to our mailing list. WE ALONE maintain this data and do not sell it, give it away, or share it with any unauthorized persons, companies, etc. | |
| Retrieving Previous Orders | |
| If the situation should arise that you wish to reorder an item/items you have previously purchased from us, you can go to the "my account" link on the top of each page. This link will only be visible to those of you who have ordered from us in the past, and have not deleted the "cookie" left in your browser by our order process. The link will bring you to a log-in window, where you will put in your user name and account password. It will then bring up a record of all orders previously purchased by you. | |